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Removable Department Manager

  • National Dentex
  • 01/30/20
  • Houston, TX
  • 77018
  • Depends on Experience / Yearly
  • Full-Time
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Stern Empire for a Full-Time Removable Department Production Manager. This individual will be responsible for department and laboratory objectives by managing staff; planning and evaluating department activities; coordinating, and championing technical issues with external customers as well as with laboratory leadership, direct reports and other internal departments.

Salary is negotiable and will be determined by skills, knowledge, abilities, and experience.

The regular hours for this position are from 7:00am to 4:00pm, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

Manages and maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members
Communicates job expectations; planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements
Work with laboratory leadership to develop and maintain budgets
Follow up on all customer complaints to ensure the issues identified are resolved to the customers satisfaction and use as an opportunity to coach team members

Skills and Abilities Required:

Must be able to read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork
Must be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards
Must be a results driven individual
Understands the importance of, and has the ability to, foster teamwork
Takes initiative
Has excellent listening skills
Attention to detail

Minimum Education and Experience Required:

Required: High school diploma or equivalent
Required: Minimum five (5) years experience in a removable dental prosthesis fabrication department
Required: Production and/or Manufacturing experience
Preferred: Management experience
Preferred: Customer Service experience
Valid Driver's License with an acceptable driving record per National Dentex Standards

Hazardous Materials:

Acrylic Resins liquid (denture base & restorative)
Acrylic Resins liquid (soft tissue conditioner)
Acrylic Resins - powder (denture, ortho, custom tray)
Acrylic Resins/Ethyl Acrylate
Acrylic Resins/Phthalic Anhydride
Acrylic Resins/Vinyl Chloride
Bite Waxes
Burner/Bunsen Burners
Cast alloys/beryllium
Cast Alloys/Molybdenum
Cast Alloys/Nickel
Denatured Alcohol
Disinfecting Solutions
General purpose cleaner (Ammoniated)/Ultrasonic
General Purpose Cleaner (Non-Ammoniated)/Ultrasonic
Green Stones
Handpiece Cleaner
Handpiece Lubricants
Heavy Stain Remover/Ultrasonic
Isopropyl Alcohol
Light Curing
Light Curing see radiation section VII of manual
Natural Gas/Ethane
Natural Gas/Methane
Oil of Orange
Potroleum Distillates
Pickling solutions/Chromic Acid
Plaster and Stone Remover (Ultrasonic)
Plastic Tray Liquid
Restorative Resins/Acrylic Resin Powder
Silicate Investements
Silver Alloy
Tin Oxide
Ultraviolet Light
Wax Remover
Wax Solvent
White Stones

Equipment Used:

Safety Glasses, Gloves, and Dust Respirator
Additional equipment used: hand piece, scanning equipment

Physical Requirements:

Perform tasks at multiple workstations-standing and sitting for extended periods of time
Regularly required to sit, walk, and/or reach
Regularly required to exhibit fine motor skills and/or perform repetitive motions using both arms and hands grasping, gripping, pinching, lifting, and carrying. Constantly lifting and carrying 0-10 lbs. Occasionally lifting and carrying up to 25 lbs.
Ability to read and interpret prescriptions and other required documentation
Ability to effectively communicate technical information
Vision capabilities: depth perception, attention to detail, and/or color


Leader: Inspires teammates to follow them

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity


High School or Equivalent or better.


5 years: Minimum five (5) years experience in a removable dental prosthesis fabrication department

Employer Information

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